Returns & Refunds Policy
Last updated: October 2026
We hope you love your KUUMA order. If you change your mind or something is not right, please contact us at hello@shopkuuma.co.uk.
Standard Returns
UK customers purchasing online may cancel an eligible order within 14 days of receiving it.
You do not need to provide a reason for cancelling.
Once you have notified us that you wish to cancel your order, you have a further 14 days to return the item.
To begin a return, email:
Please include:
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Your full name
-
Your order number
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The item you wish to return
Returns should be sent to:
KUUMA Returns
5-7 The Crescent
Newquay
Cornwall
TR7 1DT
Condition of Returned Products
You may inspect an item in the same way you reasonably would in a physical shop.
Please return the product in good condition and, where possible, with its original packaging.
If an item has been used or handled beyond what is reasonably necessary to inspect it and its value has been reduced, we may make a reasonable deduction from the refund where permitted by law.
Return Postage
For standard change-of-mind returns, the customer is responsible for the cost of returning the item.
We strongly recommend using a tracked postal service and keeping proof of postage.
If an item is faulty, damaged or incorrectly supplied, please contact us before returning it.
Refunds
Once your return has been received, eligible refunds will be processed to your original payment method.
Refunds will be made within the applicable legal timeframe and normally no later than 14 days after we receive the returned goods or acceptable evidence that they have been returned.
Because standard UK delivery is free, there is normally no original standard delivery charge to refund.
If you paid extra for an upgraded delivery service such as next-day delivery, the additional premium delivery cost is not normally refundable when cancelling an otherwise correctly supplied order.
Exchanges
If you would like a different colour or product, email hello@shopkuuma.co.uk.
Depending on availability, we may arrange an exchange or ask you to return your original order and place a new one.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the problem
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Photographs showing the issue where possible
We will arrange an appropriate replacement, refund or other remedy in accordance with your statutory rights.
Cancelling Before Dispatch
If you need to cancel an order before it has been dispatched, contact us as quickly as possible:
Email: hello@shopkuuma.co.uk
Telephone: 07441 915980
If your order has already been dispatched, you can return it once received in accordance with this policy.
Cancellation Form
You do not have to use this form, but you may use it to notify us that you wish to cancel an eligible purchase.
To: KUUMA, 5-7 The Crescent, Newquay, Cornwall, TR7 1DT
Email: hello@shopkuuma.co.uk
I hereby give notice that I wish to cancel my contract for the following goods:
Order number:
Product(s):
Order date:
Date received:
Customer name:
Customer address:
Date: